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Our Hospital > Mission, Values, Vision > CEO Welcome >About SHA

Mission, Values, and Vision

Mission:
To be a comprehensive health care organization that cares for the sick and provides quality, cost-competitive services in a financially successful environment while improving the health and well being of our community.

Vision:
Our vision is to be the preferred medical center for
- Our patients
- Our physicians
- Our staff
- Our community

Values:
Customer Service: Every customer interaction is an opportunity to make a positive difference. Excellent service must be the result of our efforts.

Communications: We expect a clear and open exchange of information that will enhance the understanding of our internal and external customers’ needs, wants and expectations.

Ethics, Honesty, and Integrity: We believe in a code of ethics that embodies mutual respect, fairness and truthfulness.

Innovation: We value the willingness and ability of all employees to create the future together. We support and encourage new ideas, approaches and attitudes that result in new and improved services and customer satisfaction.

People: Employees, physicians, volunteers and students will ultimately define our success. We treat one another in a dignified, respectful and courteous manner. We value and are committed to our rich tradition of cultural diversity.

Quality: We strive to provide services that exceed our customers’ needs, wants and expectations.

Teamwork: We support an environment that fosters working cooperatively to achieve a common goal.